Last updated: July 2025
At mylink.ie, operated by Proceed Interactive Marketing Group LTD (Reg. HE 371549, Larnaca, Cyprus), we want you to be completely satisfied with your subscription. This Refund Policy explains your rights and our obligations regarding payments.
We offer a 30-day money-back guarantee on all new subscriptions — free trial conversions and direct paid subscriptions alike. If you are not satisfied for any reason within 30 days of your initial subscription date, you are entitled to a full refund.
To request a refund, contact us at [email protected] with your registered email address and reason for the request. We will process your refund within 2–5 business days. Refunds are returned to the original payment method only.
After 30 days from the initial subscription date, refunds are not available for the current billing period. This applies to weekly, monthly, and annual plans. If you cancel after the 30-day window, your subscription will remain active until the end of the current paid period and will not auto-renew.
The free 7-day trial does not require a credit card and incurs no charge. No refund request is necessary for trial cancellations — simply cancel before the trial ends to avoid being charged. If you are charged after a trial you believe you cancelled, contact us immediately at [email protected].
You can cancel your subscription at any time through the Chargebee customer portal using the email address you used at checkout:
From the portal you can cancel your plan, update your payment method, and download invoices. If you need assistance, contact us at [email protected] and our team will handle the cancellation on your behalf.
The following are not eligible for refund under any circumstances:
As a company registered in Cyprus (European Union), we comply with the EU Consumer Rights Directive. Consumers in the EU have a statutory 14-day right of withdrawal from digital service contracts. By expressly requesting that service delivery commence within the 14-day withdrawal period — which occurs when you activate your subscription or begin using the platform — you acknowledge that the right of withdrawal no longer applies once service delivery has begun. Our 30-day money-back guarantee provides broader protection than this statutory minimum.
Approved refunds are processed within 2–5 business days from the date of approval. The time for the refund to appear in your account depends on your bank or card issuer and may take an additional 3–10 business days.
If you are dissatisfied with a refund decision, please contact us at [email protected]. We will review your case within 3 business days and aim to resolve all disputes fairly. Unresolved disputes are subject to the governing law of the Republic of Cyprus.
Proceed Interactive Marketing Group LTD
Althea Onoufriou Kliride 9, 6027, Larnaca, Cyprus
Reg. HE 371549 · Tax ID: CY 10371549L
Email: [email protected]
Phone: +357 99984410
